Frequently Asked Questions
Everything you need to know about bringing Novara style into your home.
What is the typical shipping timeframe for furniture items?
Most of our standard furniture pieces are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery on all large furniture orders. This includes room-of-choice placement, full assembly, and removal of all packaging materials for a flat fee.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
Are your wood products sustainably sourced?
At Novara, we prioritize the planet. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five fabric swatches for free through our website to help you visualize the texture and color in your own space.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for larger home investment pieces.