Returns & Exchanges
At Novara, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return window for items in their original condition. If your new piece doesn't perfectly fit your space, our streamlined process ensures a hassle-free exchange or refund.
Initiate Your Request
Log into your Novara account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label via email.
Pack with Care
Place the items in their original packaging, ensuring all protective inserts and hardware are included to prevent damage during transit.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized carrier location or schedule a home pickup for larger furniture pieces.
Quality Inspection & Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing